Privacy and Data Protection

Policy and Procedure

 

W T Gunson. are engaged in the provision of Chartered Surveying, Valuation, Property Agency and Property Management Services; involving the processing of personal details of clients and tenants that are initially provided by the instructing client. These personal details are required to enable us to undertake our surveying services. All personal details are recorded on an internal system which has limited and restricted access.
Personal information in relation to clients, potential clients or tenants or potential tenants maybe passed between the Company and a third party but only to enable us to undertake work and compliance with RICS regulations and other statutory legislation. Examples of third parties include credit check and referencing agencies, enforcement agents, legal advisors, loan providers and banks. Additional personal details regarding a client or tenants circumstances or whereabouts may be collected during the instruction and may be passed to the instructing client or third parties as part of the instruction, if the details are of relevance.
Data Protection Officer Lauren Dodd MRICS
Activities which Impinge on Personal Data
• Credit checks
• ID checks
• Tenant liaison
• Landlord liaison
• Client liaison
• Marketing
Information Collected
We may collect information about you from a variety of sources. This includes information we collect directly from you; information we collect when you visit our website or contact us regarding properties and services and information we collect about you from other sources.
Information we collect directly from you
We collect information directly from you when you call or email us, or otherwise provide information directly to us. The following are examples of information we may collect directly from you:
• Name
• Email address
• Postal address
• Telephone and/or fax number
• Date of birth
• Properties or services of interest
• Payment information and bank account details
• Future communication preferences
• Telephone number and recordings when you call our phone line
Information we collect when you visit our sites or view our emails
We use cookies and other technologies to collect information when you visit our sites, view our online advertisements or promotions, or use our mobile applications or other services. The following are examples of information we may collect with these technologies:
• Information about your device and operating system.
• IP address
• Web pages you view
• Links you click
Information we collect from other sources
We may obtain information about you from other sources, including publicly available sources, such as the Land Registry, social media, companies house or referral agents, etc. Examples of information we may collect from other sources are:
• Name.
• Postal address.
• Email address.
• Date of birth.
• Income level.
• Publicly observed activities or information made available by you to the public, such as blogs, videos, internet postings, and user generated content.
How we use this information
We use the information we collect to provide you products, offers and services, to deliver to you advertisements, offers or other content tailored to your interests, and to conduct other business operations. The following are examples of how we may use the information we collect:
• Answer your questions or respond to your requests.
• Develop new products and services.
• Create and manage your account.
• Process payment for purchases or other services.
• Protect against or identify possible fraudulent transactions.
• Send you communication with information and services that W T Gunson offer.
• Telephone you about our services we offer.
• Marketing tailored to your interests.
• To market the company and its services or to advise of future issues.
W T Gunson process information under the bases of legitimate interest. When you contact us to request materials; we will use your personal information to fulfil your request.
Information sharing
We do not sell your personal information to companies/people outside of W T Gunson. We share your personal information within W T Gunson and as described in this statement. Personal information in relation to clients, potential clients or tenants or potential tenants maybe passed between the Company and a third party but only to enable us to undertake work and compliance with RICS regulations and other statutory legislation. Examples of third parties include credit check and referencing agencies, enforcement agents, legal advisors, loan providers and banks. Additional personal details regarding a client or tenants circumstances or whereabouts may be collected during the instruction and may be passed to the instructing client or third parties as part of the instruction, if the details are of relevance.
Third-party service providers
We engage third-party service providers to perform a variety of business operations on our behalf. In so doing, we may share your personal information with them. We provide our service providers with only the personal information they need in order to perform the services we request, and we contractually require that they protect this information appropriately and not use it for any other purpose. For example, we may rely on a 3rd party service provider to perform other services that we request in order to allow us to undertake our work.
Other situations
We may transfer or otherwise process your personal information:
• When we have received instruction to pass the sale, letting or management of your property to another agent
• To protect the rights of W T Gunson (including enforcing our Terms and Conditions).
• When required by law and/or government authorities.
Personal Information Retention Period
We will retain Personal Information for a maximum period of 12 years unless a longer retention period is required or permitted by law.
Your communication options
We give you choices about how we communicate with you.
Email Communications
You can stop receiving promotional email messages from W T Gunson by following the opt-out instructions provided in any such message you receive.
Postal Mail
You can stop receiving promotional post from W T Gunson by contacting admin@wtgunson.co.uk who will remove your details from our records.
You can also stop receiving promotional email or postal communication through this Privacy Statement.
Mobile Text Messages
We only send you promotional mobile text messages if you explicitly ask to receive these (you opt in). You can stop receiving promotional text messages by following the instructions to opt out provided within that text messaging program.
Telephone Marketing
We only send you promotional mobile text messages if you explicitly ask to receive these (you opt in). You can stop receiving promotional text messages by following the instructions to opt out provided within that text messaging program.
You and your information
To the extent provided for by applicable law, you have certain rights in respect of the management of the personal data we hold about you.
Access
To access and update your personal information please contact admin@wtgunson.co.uk.
Data Deletion
You can delete the information we hold on you for marketing purposes by emailing admin@wtgunson.co.uk.
Subject access requests (SAR) can be made to admin@wtgunson.co.uk or W T Gunson, 1 King Street, Manchester, M2 6AW.
A request to require amendment or to object to automated decision making can be made to admin@wtgunson.co.uk or W T Gunson, 1 King Street, Manchester, M2 6AW.
Consent
Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time by contacting us at admin@wtgunson.co.uk. We will delete this information as soon as reasonably practicable provided that your personal information is not required to be kept by us for legal reasons.
Complaints
If you consider that we have processed personal data in violation of applicable law, please contact us at admin@wtgunson.co.uk or on 0161 8339797. If you consider that we have processed personal data in violation of applicable law and failed to remedy such violation to your reasonable satisfaction, you may also lodge a complaint with the ICO.
Cookies and Other Technologies
Cookies
A cookie is a small file placed on your device when you visit a site that can be understood by the site that issued the cookie. We use the information collected by cookies to remember who you are to log you in and your preferences, to provide you advertisements, offers or other content tailored to your interests and to assess how our sites are used. You can accept or decline cookies through your browser settings.
Other Technologies
In conjunction with gathering information through cookies, web beacons and Javascript, our web servers may log information such as your device type, operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. We also may record information such as the address of the web page that referred you to our Sites and the IP address of the device you use to connect to our Sites. We may log information about your interaction with the Sites, such as which pages you visit. To control which web servers collect information by automated means, we may place tags on our web pages called “web beacons,” which are small files that link web pages to particular web servers and their cookies. We also may send instructions to your device using JavaScript or other computer languages to gather the sorts of information described above and other details about your interactions with our Sites.
We may use third-party web analytics services on our Sites, such as those of Google Analytics. These service providers help us analyse how visitors use the Sites. The information obtained for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers. To learn more about Google Analytics, and how to opt out, please click here.
Information Security
W T Gunson is committed to keeping personal information secure. We have implemented technical, administrative and physical procedures designed to protect personal information from loss, misuse or alteration.
We limit access to personal information to those who have a business need. We keep personal information only for so long as deemed reasonably necessary.
Children’s privacy
Our Sites are not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen.